BRP LUXURY
FAQs
What products do you sell?
We specialize in luxury Swiss watches, diamond jewelry, designer handbags, and other authenticated high-end accessories. Every item on our website is carefully inspected by our in-house experts to ensure authenticity and quality.
Are all your items authentic?
Yes — 100% guaranteed authentic.
Every product undergoes a professional multi-point authentication process. Watches are tested for movement accuracy, condition, originality, and serial integrity. Jewelry is tested for metal purity and gemstone grading.
Do you offer a warranty on watches?
Yes. All watches come with a store warranty covering movement accuracy and internal functionality. Warranty duration may vary by product—details are listed on each product page.
Can I return a product?
We accept returns within 3–7 days (you choose based on your policy) for items that are unworn and in the same condition as received.
Custom orders and special-order pieces may not be returnable.
6. Do you buy or trade luxury items?
Absolutely. We offer:
- Cash offers for luxury watches, jewelry, diamonds, and designer bags
- Trade-ins toward any item on our website
- Upgrades — exchange your old piece for a newer or higher-value item
How fast is shipping?
Orders are shipped within 24–48 hours after payment verification.
We use insured, trackable shipping for all luxury items.
Can I see the product in person?
Yes. You can schedule a private in-store appointment to view any item before purchasing. We offer secure, comfortable viewing rooms for a premium shopping experience.
Do you offer appraisal services?
Yes, our experts can provide professional appraisals for insurance, resale, or valuation purposes.
How do I know the photo matches the actual product?
All product images are real photographs of the exact item you will receive. No stock photos are used for pre-owned or unique pieces.
What if the item I want is sold out?
You may request a special order. Our sourcing team will try to locate the same model or a similar item through our global luxury network.
Do you provide servicing or repairs?
Yes, we offer watch servicing, polishing, battery replacement, and jewelry repair through certified technicians.
How can I contact customer support?
You can reach us via:
- Phone
- Email
- Live chat on the website
- In-store visit
Our team is available during business hours to assist with any questions.